Head of Technical Support

We are building the future of live entertainment.

We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the whole world's "problems" better, together!

This is a great opportunity for a tech-savvy, team-focused, and results-driven  Lead Technical Support Manager, who will help us provide the best possible levels of customer service.

Responsibilities:

• Setting up a process of interaction between Dev/QA teams and Technical Support
• Diagnosing and troubleshooting complex technical issues reported by customers and developing solutions for them ensuring customer satisfaction

Maintaining internal knowledgebase on our products, features, and troubleshooting procedures

• Optimize and improve the existing team structure, training & development

Requirements:

• Excellent communication skills in English (written & spoken)
• 5+ years of experience working in technical support (2-3 Tier), 2+ years of people management experience leading a team
• Experience in B2C technology-based products or services is preferred
• Good understanding of web services and client-server architecture
• Knowledge of the HTTP protocol, the ability to search and analyze various requests in the browser's Dev Tools
• Ability to use various browser dev tools tabs: console, network, application
• Understanding development processes and the ability to correctly describe bugs
• Ability to diagnose and troubleshoot basic technical issues

Would be considered as an advantage:

• Basic knowledge of Linux
• SQL
• Experience with logs (in files, in kibana)

We offer:

• Relocation package for you and your family (tickets, visas, work permit, corporate flat for the first month, etc)
• Modern new office in the downtown of Limassol
• Career growth and professional development in a rapidly growing project
• Medical insurance, gym, language courses, corporate mobile plan, etc
• Free lunches.