Technical Support engineer L2-L3 (Thai project)

The international team of Weigandt Consulting invites support engineers to a new Thailand project on migration and support of Oracle solutions. We are looking for talented, motivated professionals who are ready to learn quickly and provide high-quality functional and technical assistance to our clients.

You will be required to study the operation of a complex system in a short time, understand its features, and learn how to apply the system's capabilities in practice.

Key responsibilities:

• incidents, tasks, and problem resolution;
• collecting, preparing, and cleansing of data for incidents following the instructions;
• documentation of already realized solutions (e.g.: training materials, user guides);
• an analytical mindset and the ability to use your academic knowledge to tackle specific business problems;
• capability to see beyond a single issue, understand its possible broader implications, developing an understanding of system interactions;
• confident English level (B2).

Required working knowledge of:

• ticketing tools/systems;
• understanding functional and technical system documentation (user manuals, system high and low-level architecture, user interfaces, and database tables description);
• SQL, PL/SQL enough to prepare a typical report or work-around for incident resolution.

Nice to have:

• Ability to read code and understand the logic of program components written on Java, Pro*C, Linux shell (KSH, Bash, etc.), PL/SQL, Python

Great benefits:

• Salary to be discussed on the results of the interview;
• Official contract in accordance with country legislation;
• Working format: semi-remote. We have a cozy office in Armenia (2-3 days per week);
• Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, and Culture expenses by your choice;
• Working with an international team on exciting and challenging projects;
• Great opportunity to realize your professional potential and fulfill your career ambitions.