Business Operations Analyst

Are you ready to change lives?

VISARIGHT is a VC-backed scale-Up based in Germany and operating globally. Our goal is to build the leading immigration platform in Europe by transforming immigration to experience.

About position

Operations is at the heart of VISARIGHT customer service. Each action we undertake is done on behalf of our customers, as our goal is to meet their expectations. We are seeking a proactive individual for a full-time remote role, who will make a significant impact on our processes' efficiency.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Analyzing, visualizing, and evaluating the current state of operations and business processes
• Identifying and driving positive process improvements for the business: participating in business process change projects, digital transformation, and business process re-engineering
• Modeling process logic using modern notations and modeling tools
• Systematizing and standardizing internal processes to achieve maximum efficiency, as well as setting up and measuring analytics and data 
• Evaluating departmental goals, and setting the right targets and establishing KPIs and SLAs
• Mentoring, training, and developing teammates for career progression and continuous learning

WHAT YOU WILL NEED TO SUCCEED:

• You have multiple years of experience in fast-paced environments in operations and business analysis-related roles
• Excellent verbal and written English skills (minimum C1); fluency in German is an advantage
• Proficiency in modern tools for modeling and analyzing business processes, as well as practical experience in applying different modeling notations
• The ability to set up customer support ticketing systems, including automations (e.g., Help Scout, Intercom)
• The ability to create detailed technical documentation and Standard Operating Procedures
• A high level of proactivity, ownership, and a get-stuff-done mentality
• A passion for conceptual and analytical work, as well as a willingness to roll up your sleeves and dive into hands-on tasks when necessary to move the company forward
• Strong problem-solving skills, with the ability to effectively break down and solve complex problems
• Refined written and verbal communication skills, with experience delivering concise content through presentations or written documents
• Excellent time management and prioritization skills, with a keen attention to detail
• Self-motivation, proactivity, and organizational skills, coupled with a positive attitude

WHY VISARIGHT?

• Super-fast and dynamic environment
• Compelling and attractive salary, paid vacation and paid public holidays
• High-impact working environment with flat hierarchies and short decision-making processes
• Spot in our smart, creative, and highly motivated international team
• Participation in scaling of a great product into global reach with fast growth
• Ability to initiate innovation and to influence on a global level
• Regular online and offline team events
• Flexible working hours and possibility to work from anywhere.

How we work

VISARIGHT has around 30 people spread over 4+ countries in different time zones. We’re a distributed team, though we have offices in Berlin & Magdeburg (DE).

We care more about the things you do rather than your set working hours. Most of us work Monday - Friday from 9 UTC to 18 UTC, and ideally, you’ll overlap at least 5 hours with that. We try to be as asynchronous as possible but still feel that we need some “synchronicity” to work well.

We value commitment, ownership, proactivity, transparency, and respect. We’re proud to have employees from many different nationalities, genders, ages and backgrounds. We believe that diversifying our team is the right thing to do and necessary to build a product that works for and appeals to an audience that truly reflects our communities.

Why us?

Honesty, transparency, and simplicity: 

These values lie at the heart of everything VISARIGHT does. They guide our work and shape our product. We're a young team with zero tolerance for complex bureaucratic procedures and overwhelming fees — you shouldn't tolerate them either.