Customer Success Manager (Visa and Immigration support)

VISARIGHT is an innovative, Germany-based startup with a clear mission: Make the immigration process to Germany fast, effortless, and affordable. Our goal is to build the leading immigration platform in Europe. Be a part of something impactful!

We are currently looking for a Customer Success Manager, who will be the voice of VISARIGHT and an integral part of our customers’ success. The specialist will provide specific information regarding the services and products, as well as answer phones, provide troubleshooting information, report and analyze customers' information and needs.

Responsibilities

• Provide prompt answers to customer questions (Email, online chat) and work in our CRM
• Support clients throughout the entire immigration cycle from the moment of registration on the platform to obtaining a residence permit upon arrival in Germany
• Communicate customer feedback to various teams including technical and marketing departments in order to improve the overall customer experience.

Requirements

• 1+ years of experience as a Customer Success Manager or similar roles
• Professional communication skills by phone and email in English and German
• Proficiency with G-Suite Products
• Sincere desire to delve into the problems of users and solve them
• Initiative and ability to work in a team
• Ability to work in a multitasking mode with a large amount of information.

A big plus would be

• Experience working with international companies
• Understanding of the specifics of working in a digital startup and the digital environment in general
• Understanding of the visa process. If you have work experience in a consulate or visa agency, you are our ideal candidate.

Our offer

• Compelling and attractive salary with bonuses and performance-related rewards
• A customized career path in our smart, skilled, and highly motivated international team
• Flexible working hours and the possibility to work from anywhere
• Paid vacation days and public holidays
• Regular online and offline team events
• Training budget - opportunities for your development and continuous growth
• Mentorship and empowerment throughout the whole employment cycle
• Participation in the scaling of a great immigration product within the emerging industry of global mobility
• Possibility to learn from the best German immigration lawyers.

How we work

VISARIGHT has around 35 people spread over 4+ countries in different time zones. We’re a distributed team, though we have offices in Berlin & Magdeburg (DE).

We care more about the things you do rather than your set working hours. Most of us work Monday - Friday from 9 UTC to 18 UTC, and ideally, you’ll overlap at least 5 hours with that. We try to be as asynchronous as possible but still feel that we need some “synchronicity” to work well.

We value commitment, ownership, proactivity, transparency, and respect. We’re proud to have employees from many different nationalities, genders, ages, and backgrounds. We believe that diversifying our team is the right thing to do and necessary to build a product that works for and appeals to an audience that truly reflects our communities.