Customer Care Manager

What are the responsibilities of a Customer Success Manager?

• Strategically own your accounts in Russia and CIS and grow your book of business;
• Become a true partner to your customers through empathy, and industry knowledge, proactive work with clients - regular meetings, consultations, assistance in using the system and informing about new functionality;
• Understand customer’s needs and effectively communicate;
• Work with internal departments to coordinate resources to make account successful;
• Training and increasing the expertise of clients - drawing up query strategies, searching for contacts and much more;
• Conducting webinars about system updates and life hacks usage.

What are the role requirements?

• Strong tech sourcing skills;
• Experience of working with AmazingHiring.

Who succeeds in this role?

• You have experience in IT Recruitment;
• You are interested in helping customers solve their problem №1;
• You have strong business correspondence skills ands excellent written literacy;
• You are able to articulate product’s different features, and answers any questions customers might have.

What are some of the benefits of working at AmazingHiring?

• Generous remuneration;
• Health insurance;
• Fitness compensation;
• Lunch compensation;
• Corporate taxi;
• We provide you with the latest models of laptops and cell phones - Mac/iPhone;
• Holidays: 28+3 calendar days;
• Office B+ (Danilov Plaza, m.Tulskaya);
• Amazing colleagues to learn from and enjoy company social outings, parties, and events.