Head of Digital Product IT Service Delivery

На данный момент Head of Digital Marketing Systems, reporting to Head of Digital.

Мои компетенции и опыт

PROFESSIONAL SUMMARY

15+ years of experience in line management and strategic project management; experience in leading digital products portfolios: e‑detailing/CRM ecosystems, external & internal portals, ITSM services and infrastructure, B2B solutions, ERP. Managed budgets up to ₽50M/year, distributed and remote teams of up to 15 permanent employees and up to 60 project team members. Launched new products (MVPs), stabilized legacy platforms, built SLA‑driven support processes and DR/BCP approaches. Strengths: strategic planning, multi‑vendor management, Agile set-up and delivery, team leadership.

CORE SKILLS

• Digital Product Management • Discovery → MVP → Scale • CustDev
• IT Service Management (ITSM), SLA/OLA design, implementation & support management
• People Management, Team Setup & Management, IT Function Line Management
• Agile / Scrum / Kanban implementation & team transformation
• Vendor & Budget Management (up to ₽50M/year), contracting & performance control
• DR / BCP, import substitution, legacy system stabilization
• e‑detailing / CRM, portals, contact-center telephony, cloud infrastructure