Support Specialist

We are looking for a Support Specialist who will be assisting our players at our flagship Westland Survival. 

Help us build a loyal community and make our game better with your involvement and kindness. Become a part of a professional team that is eager to help you learn and grow!
 

RESPONSIBILITIES: 

— Provide friendly, fast, and qualified support to our players in Zendesk.
— Answer to our players' reviews in stores, providing assistance if needed. 
— Investigate and resolve game inquiries and issues.

— Report player feedback and suggestions to the development team.
— Develop player guides, FAQs, and tutorials.

SKILLS REQUIRED: 

— Fluency in English — Upper-Intermediate level (B2) and above.
— Knowledge of any other language (German, Spanish, Chinese etc.) is a plus

— Excellent verbal and written communication skills.
— Warm-hearted, empathetic, and patient. If you like helping others, you are the person we are looking for :)

— Experienced player. Loving games is a must!
— Experience working in Zendesk is a plus.

— Previous experience in Support is considered a solid advantage.

BENEFITS: 

— Kickstart your career in game dev and become a part of the industry.

— Grow your skills with a team of professionals.

— Competitive salary.

— Work remotely from your comfy home.