Dispatcher

About Alps2Alps
Alps2Alps is an innovation-driven travel tech company dedicated to Travel tailored with love, powered by innovation and a commitment to the Earth. We are passionate about developing innovative solutions that drive customer satisfaction and business growth.
We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals.
Our website: ​
We are looking for motivated and ambitious candidates who are ready to join a team of “A-players” and advance their careers in the global market.
We look forward to meeting you!

About the role

We are looking for an organized and efficient Dispatchers to coordinate transfer services in real time. As a key point of contact between clients, drivers, Customer Service, and the Planning team, you will be responsible for ensuring smooth communication and handling day-of-service tasks.
If you thrive in a fast-paced environment and enjoy problem-solving, we would love to meet you!

Responsibilities

• Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team;
• Monitor real-time transportation operations, ensuring efficiency and timely service;
• Support the customer on the day of service, resolving any issues or delays;
• Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations;
• Handle unexpected situations effectively and ensure minimal disruption to service;
• Maintain accurate and up-to-date records in the dispatch system;
• Collaborate with other departments to ensure customer satisfaction and operational success.

Requirements

• Proficiency in using communication platforms such as IP phones, Slack, and messaging apps.
• Experience with dispatch management systems;
• Background in logistics, tourism, taxi services, or goods delivery coordination;
• A reliable PC, along with headphones and a microphone for communication;
• Stable internet connection for remote work;
• Proficiency in English (C1), and knowledge of Russian or French will be an asset:
• Strong understanding of geographic locations within the service areas (Alps);
• Ability to collaborate effectively within a team environment;
• Excellent verbal communication and problem-solving abilities;
• Willingness to work in different shifts (daily/night shifts);
• Highly adaptable, and able to manage unexpected and challenging situations.

Work Schedule:

• 5 days a week, 12-hour shifts with a predetermined schedule; may be night/day shifts
• Fully remote work (excluding the sanctioned countries).

Contract details

• A temporary contract until April 20, 2027. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2027.
• The first month focused on training and learning;
• From the second month onward, performance will be evaluated based on KPI metrics.
   

Salary Range

• 1 month of paid training that will help you to know everything about the company
• 700 EUR/monthly during the training and probationary period (1st month);
• Starting from the 2nd month, you will have individual KPIs based on the speed of response, ticket resolution, etc., which will allow you to earn salary ranging from €1,500 to €2,000 (based on performance and KPIs).

Selection process

1. Group interview;
2. Competency-based Interview;
3. Reference check,
4. Offer.