Junior Customer Support & Onboarding Specialist (Fintech)

$1,000–2,000
Remote (Global) l Full-time l Junior+ / Middle l English B2+

TL;DR - Customer Support & Onboarding Specialist (Fintech): Supporting customers throughout onboarding and the early stages of using Kanzum. Focus on processing customer requests and tickets, coordinating issues with internal teams, and making sure customers receive timely and accurate support.

Kanzum is a B2B fintech platform providing embedded financial infrastructure, SaaS solutions, and cross-border payment capabilities across Africa, MENA, and Asia.

The Role

You will be one of the first points of contact for customers and will help them successfully complete onboarding and start using Kanzum.

Your main focus will be handling customer requests and tickets, answering questions, tracking issues, and coordinating with Compliance, Operations, and Product teams when additional support is required.

Customer Support

• Handle incoming customer requests and tickets.
• Respond to customer questions and provide clear and accurate information.
• Help customers resolve issues related to onboarding and product usage.
• Escalate complex issues to the relevant internal team.
• Follow up on open requests until they are resolved.
• Maintain clear communication with customers throughout the process.

Customer Operations

• Maintain accurate customer information and communication history in HubSpot.
• Keep customer statuses and tickets up to date.
• Track open issues and make sure they are not left unresolved.
• Collect recurring customer questions and issues and share them with the relevant teams.
• Help improve internal processes based on customer feedback.

What You Bring

• 1+ year of experience in Customer Support, Customer Success, Onboarding, Account Management, Operations, or a similar role.
• Experience working with tickets, customer requests, or support queues.
• Experience with SaaS, fintech, payments, banking, or other B2B technology products is a plus.
• Strong written and verbal communication skills in English and Russian.
• Good organizational skills and attention to detail.
• Ability to handle multiple customer requests simultaneously.
• Experience with CRM or ticketing systems is a plus.
• Comfortable working in a fast-growing startup environment.
• English B2+ written and spoken.

Nice to Have

• Experience in fintech, payments, banking, FX, or cross-border payments.
• Understanding of KYB/KYC or onboarding processes.
• Experience working with international customers.
• Experience with HubSpot or similar CRM/support tools.

Why Join Kanzum

• Work in an international fintech company operating across Africa, MENA, and Asia.
• Gain hands-on experience with fintech, payments, onboarding, and customer operations.
• Work closely with Product, Compliance, and Operations teams.
• Grow into a Customer Success, Account Management, or Operations role as the company scales.