Payments Operations Associate (SQL & Reconciliation)

Dwelly builds financial and operational infrastructure for modern property management. The platform helps operators handle payments, reporting, and financial workflows at scale — reliably, transparently, and with strong auditability.

You’ll join a small, high-ownership team working at the intersection of finance, product, and operations, solving real money-impact problems daily.

Why this role is opened

Dwelly is scaling its payments and financial operations. As volume grows, so does complexity: collections, payouts, reconciliations, refunds, balances, and edge-case failures.

This role exists to own the operational backbone of payments — making sure money moves correctly, issues are investigated fast, and repeat problems turn into scalable processes and tooling.

You’ll sit within the Payments team and work closely with Finance, Product, and Engineering.

It would be great if you’re able to align with GMT working hours with minimal adjustment.
 

What you’ll do

Payments & incident investigation

Investigate payment-related issues (reconciliation gaps, payout errors, missing funds, vendor discrepancies)

Identify root causes and drive resolution across finance, product, and engineering

Communicate clearly on incidents, escalations, and outcomes

Operational support & scaling

Support finance team with technical/product questions and ad-hoc tasks

Convert repeat issues into SOPs, checklists, and structured workflows

Improve operational reliability and reduce manual firefighting

Process & tooling improvement

Analyse operational processes and propose improvements

Help design internal dashboards and operational tooling

Work with messy exports and data sources to build clean reconciliation flows

Must-have

Analytical & operational mindset

Strong root-cause thinking: you can investigate and resolve complex issues

High attention to detail where mistakes have financial or audit impact

Ability to prioritize and manage multiple operational cases
 

Finance & data

Understanding of core accounting principles (reconciliation, balances, ledgers)

SQL (comfortable querying production/financial datasets)

Strong spreadsheet skills (pivots, lookups, reconciliation workflows)

Comfortable working with imperfect or messy data exports
 

Communication

Clear, concise written communication

Ability to produce structured updates, incident summaries, and escalations

Comfortable working cross-functionally with finance and engineering

Nice to have

Experience in financial operations / accounting systems

Background in implementation consulting, technical support, or solutions engineering

Experience with APIs or technical product environments

Familiarity with UK payments ecosystem or compliance expectations

 

Who will thrive here

Someone who:

enjoys solving messy operational problems

cares about accuracy and auditability

likes turning chaos into structure

can sit between finance and product without getting lost

wants ownership over real money-impact processes
 

Why join

High ownership role in a scaling fintech/proptech environment

Direct impact on financial operations reliability

Exposure to finance, product, and engineering collaboration

Opportunity to shape processes and internal tooling from early stage
 

Application deadline: Asap
 

Hiring process:

1. Fill in the application form - attach your CV;

2. Have a Zoom interview with Hire5’s Recruiter;

3. Have a Zoom interview with the Dwelly’s representative;

4. Get hired!