Operations Manager

Operations Manager | Remote (Estonia-based company)  

We’re looking for a proactive, analytical, and structured professional who thrives on numbers and process discipline. You’ll act as the CEO’s right hand, ensuring sales consistency, efficient logistics, and strong team performance across all retail points.

Salary: Competitive, discussed individually

Format: Full-time, Remote, Company based in Tallinn, Estonia

About the Role:

We’re a growing mobile accessories retailer headquartered in Tallinn, Estonia – managing a network of ~15 retail locations and scaling fast. With 95% of revenue driven by accessories and the rest by mobile phone repairs, we’re looking for a hands-on Operations Manager to partner directly with the CEO and ensure operational excellence across all stores.

Key Responsibilities:

Operational & Performance Management

• Supervise daily operations across ~15 stores

• Monitor retail KPIs: sales per day/store, APV, UPT, and accessory attach rate

• Lead daily and weekly team performance reviews, enforce checklists, reports, and corrective actions

• Maintain sales and operations dashboards (Excel/Google Sheets or ERP) — covering sales, repairs, returns, and logistics SLAs

Inventory & Logistics Control

• Manage inventory turnover, replenishment, and transfers between stores

• Prevent overstocking and control aging inventory (>60 days)

• Track OOS rates, stock accuracy, and pricing integrity

• Oversee repair turnaround times and monitor upsell/return metrics

Analytics & Reporting

• Build dashboards to track KPIs and identify improvement areas

• Analyze data using Pivot Tables, VLOOKUP/XLOOKUP, INDEX/MATCH

• Provide weekly performance reports and strategic recommendations to the CEO

Cross-Team Coordination

• Act as the communication bridge between CEO, retail teams, and suppliers

• Support decision-making through structured analysis and follow-ups

• Ensure clarity, consistency, and execution across all operational levels

Requirements

• 3–5+ years in multi-store retail (mobile accessories or electronics)

• Advanced Excel/Google Sheets proficiency (Pivot, Lookup functions, Forecasting)

• Experience with POS/ERP systems (Erply or similar)

• Strong background in inventory and logistics management

• Proven ability to manage KPI-driven teams and processes

• Fluent in Russian and English; Estonian is a plus

• Structured, analytical, and execution-focused — a doer, not a coordinator

Nice to Have:

• Experience creating dashboards for sales, repairs, and logistics

• Familiarity with performance metrics: DOH, OOS%, SLA, and return rates

Benefits

• Fully remote role

• Direct collaboration with the CEO

• Stable compensation + performance-based bonuses

• Opportunity to shape and scale a retail business