System Analyst

We are seeking a System analyst to be a part of the SaaS platform designed for managing clinical trials and various business processes in the pharmaceutical industry.

Key responsibilities:

Requirement gathering & documentation:
- Elicit requirements through interviews, workshops, and mind mapping.
- Create, refactor, and always keep updated the system documentation:
URS (User Requirements Specification): for user-level requirements and stories
PRD (Product Requirements Document): for description of what to develop (for all the team and external stakeholders)
RN (release Notes): for description of features or enhancements delivered, Customer training responsibility

Collaboration & communication:
- Participate in Agile ceremonies, ensuring clear communication of requirements to the development team.
- Facilitate collaboration between stakeholders, including developers, testers, and customer success managers.
- Provide support for the creation of test scenarios and assist in the delivery and UAT of product increments.

Process improvement & mentorship:
- Identify opportunities for process improvements and assist in the deployment of new technologies.
- Act as a mentor to junior analysts, sharing knowledge and best practices.
- Support the analysis techniques and practices within the analyst workgroup.

Client engagement:
- Participate in client-facing activities, including consultations and problem-solving interviews.
- Acquire and apply business domain knowledge to enhance product development.
- Assist in the development of product roadmaps and support the customer success team in project scoping and backlog prioritization.
- Typical tasks include formalizing change requests from customer consultations into user stories, designing workflows, specifying integration logic with third-party systems, creating reports, designing document templates and permissions.

Requirements:
- English language: Advanced
- Russian language: is a plus
- 3+ years of experience in the Tech industry as an Analyst
Strong understanding of requirement elicitation techniques and stakeholder analysis.
- Excellent communication skills, both verbal and written, with the ability to present complex information to technical and non-technical audiences.
- Demonstrated leadership abilities and experience in mentoring colleagues.
- Experience in the Clinical Trials domain is a plus.

Technical knowledge and experience:
- MS Office, basic knowledge of web applications and relational databases.
- UML basics, basic SQL knowledge (select).
- Any diagramming tools (MS Visio, Draw.io).
- Data integration approaches/transfer protocols (file transfer, SMTP, HTTP, soap, mq).
- Data exchange formats (XML, JSON), API.

Benefits:
- Flexible work schedule(We have flexible start hours from 8:00 to 11:00 (CET). It is important to participate in meetings with clients and (fixed) team meetings).
- Fully remote.
- 24 vacation days
- 11 floating bank holidays
- 5 sick days fully paid by the company
- Open door policy; low bureaucracy level.