Support Manager (Customer Service Manager)

Responsibilities:  

- Handling incoming user requests for Shopify apps via email.  

- Assisting customers with technical and functional issues.  

- Communicating with developers to escalate complex inquiries.  

- Maintaining a knowledge base (FAQ, guides).  

- Collecting and analyzing user feedback.  

Requirements:  

- At least 1 year of customer support experience.  

- English proficiency at C1 level—strong written and verbal communication.  

- Understanding of online stores and e-commerce principles is a plus.  

- Ability to communicate clearly and maintain a friendly tone with customers.  

- Self-organization and responsibility.  

Conditions:  

- Remote work with a flexible schedule (part-time, possible combination with other jobs).  

- Hourly or fixed payment, discussed individually.  

- Opportunity for growth and expanded responsibilities.  

- Priority given to candidates who specify salary expectations in their resume or cover letter.  

Send us your resume and cover letter!