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IT Support Team Lead

Частный рекрутер  Рекрутер Ольга ( сайт не указан )
Аккаунт зарегистрирован с email *@gmail.com
Абу-Даби, ОАЭ
Сеньор • Тимлид/Руководитель группы
Информационные технологии • Техническая поддержка/Helpdesk • Банковская и страховая сфера
21 февраля
Опыт работы более 5 лет
от 500 000 ₽
Агентство  Рекрутер Ольга
Описание вакансии

Vacancy: IT Support Team Lead

📍Company name: WIO

📍Project: B2B, fintech, international company

📍Product: Banking

📍Term of work: relocation only, (UAE, Abu Dhabi), relocation allowance

📍Wage: from 20 000 AED + Bonus up to 6 months of your monthly salary (Tax Free)

WIO is The all-in-one digital financial platform created to reboot banking for everyone.

📌 Key Responsibilities:

  • • Management of the application support engineering team (5 people) in the role of a player-coach. 
  • • Regularly analyze incoming requests. Assess issue descriptions, prioritize tasks, escalate critical issues, track resolution timelines, and evaluate the quality of responses.
  • • Monitor compliance with established IT Operations procedures, protocols, and regulations.
  • • Evaluate the effectiveness of proposed solutions for customers.
  • • Provide support in managing high-priority incidents.
  • • Create, manage, and deliver regular reports.
  • • Provide engineers with feedback based on analysis and evaluation results
  • • Maintain the relevance of the IT Operations knowledge base and ensure its timely updates.
  • • Participate in training and development programs for employees.
  • • Engage in IT Operations process improvements, providing recommendations based on analytical data.
  • • Assist in interactions with external suppliers, evaluating the quality of their work, and ensuring compliance with Service Level Agreements (SLAs).

📌 Experience

  • • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
  • • At least 5 years of experience in applications support field (software/mobile/web applications).
  • • Practical experience in utilizing tools as Kibana, Firebase Crashlytics, Mixpanel, and Postman to diagnose issues, monitor performance, and analyze data.
  • • Experience working with databases (both SQL and noSQL), ability to write queries.
  • • Experience working with a diverse range of technologies and platforms.
  • • Comprehensive understanding of software product functionality and software development approaches (API, REST, Agile, Kanban, Git, CI/CD, etc.).
  • • Proficiency in any programming language will be an advantage.
  • • Advanced experience with Jira Cloud and Confluence.
  • • Experience in interacting with external IT service providers.
  • • Excellent written and verbal English communication skills.
  • • Strong problem-solving skills and adaptability to changing requirements.
  • • Highly detail-oriented and organized, capable of effectively managing multiple tasks and priorities.

📌 What is in it for you? 

  • • Great compensation package based on experience and level + TAX FREE in the UAE
  • • Flight Allowance: AED 2,500 - 5,000 once a year for you and each of your dependents (dependents include spouse and children) - range depends on where the home country is. For Russia, it is AED 3,500.
  • • Relocation Allowance: AED 22,000 if you are moving by yourself, AED 26,000 if you are moving with your spouse or AED 30,000 if you are moving with your spouse and children – this is a one-time allowance that will be paid after you physically relocate.
  • • Annual Bonus: End of year bonus depending on your performance (up to 6 months of your monthly salary)
  • • Work life balance is important to us so you would have 28 working days holidays + up to 15 national holidays per year
  • • Visa and Health Insurance included for you and your dependents, flexible working hours, 2 days per week WFH policy.
  • • Working in a cool and relaxed international environment. English will be the main language

    Contact me: 
    Telegram: lovemyriver