IT Support Team Lead
Частный рекрутер
Рекрутер Ольга
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Аккаунт зарегистрирован с email *@gmail.com
Опыт работы более 5 летот 500 000 ₽
Vacancy: IT Support Team Lead
📍Company name: WIO
📍Project: B2B, fintech, international company
📍Product: Banking
📍Term of work: relocation only, (UAE, Abu Dhabi), relocation allowance
📍Wage: from 20 000 AED + Bonus up to 6 months of your monthly salary (Tax Free)
WIO is The all-in-one digital financial platform created to reboot banking for everyone.
📌 Key Responsibilities:
- • Management of the application support engineering team (5 people) in the role of a player-coach.
- • Regularly analyze incoming requests. Assess issue descriptions, prioritize tasks, escalate critical issues, track resolution timelines, and evaluate the quality of responses.
- • Monitor compliance with established IT Operations procedures, protocols, and regulations.
- • Evaluate the effectiveness of proposed solutions for customers.
- • Provide support in managing high-priority incidents.
- • Create, manage, and deliver regular reports.
- • Provide engineers with feedback based on analysis and evaluation results
- • Maintain the relevance of the IT Operations knowledge base and ensure its timely updates.
- • Participate in training and development programs for employees.
- • Engage in IT Operations process improvements, providing recommendations based on analytical data.
- • Assist in interactions with external suppliers, evaluating the quality of their work, and ensuring compliance with Service Level Agreements (SLAs).
📌 Experience
- • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- • At least 5 years of experience in applications support field (software/mobile/web applications).
- • Practical experience in utilizing tools as Kibana, Firebase Crashlytics, Mixpanel, and Postman to diagnose issues, monitor performance, and analyze data.
- • Experience working with databases (both SQL and noSQL), ability to write queries.
- • Experience working with a diverse range of technologies and platforms.
- • Comprehensive understanding of software product functionality and software development approaches (API, REST, Agile, Kanban, Git, CI/CD, etc.).
- • Proficiency in any programming language will be an advantage.
- • Advanced experience with Jira Cloud and Confluence.
- • Experience in interacting with external IT service providers.
- • Excellent written and verbal English communication skills.
- • Strong problem-solving skills and adaptability to changing requirements.
- • Highly detail-oriented and organized, capable of effectively managing multiple tasks and priorities.
📌 What is in it for you?
- • Great compensation package based on experience and level + TAX FREE in the UAE
- • Flight Allowance: AED 2,500 - 5,000 once a year for you and each of your dependents (dependents include spouse and children) - range depends on where the home country is. For Russia, it is AED 3,500.
- • Relocation Allowance: AED 22,000 if you are moving by yourself, AED 26,000 if you are moving with your spouse or AED 30,000 if you are moving with your spouse and children – this is a one-time allowance that will be paid after you physically relocate.
- • Annual Bonus: End of year bonus depending on your performance (up to 6 months of your monthly salary)
- • Work life balance is important to us so you would have 28 working days holidays + up to 15 national holidays per year
- • Visa and Health Insurance included for you and your dependents, flexible working hours, 2 days per week WFH policy.
- • Working in a cool and relaxed international environment. English will be the main language
Contact me:
Telegram: lovemyriver