Customer Support Manager

We are a rapidly growing BeautyTech startup at the forefront of innovation in the beauty and technology industry. As part of our expansion, we are looking for a Customer Support Manager to become an invaluable part of our team and help us provide high-quality service to our users.

✔️ Responsibilities:

- Communicate with clients over the phone to clarify queries, assist with onboarding, and solve emerging problems.

- Assist clients in chat and over the phone.

- Create and process tickets, maintain and update the support department's knowledge base.

- Work with Intercom, Pipedrive, JustCall, and Slack to ensure effective support and team communication.

📌 Requirements:

- Proficiency in English at a C1 level or above

- At least 1 year of experience in sales or support departments.

- Access to a reliable internet connection and a high-quality headset for calls.

- Flexibility, attention to detail, and the ability to adapt quickly to changes.

👀 Work Conditions:

- 40-hour workweek in a remote work setting.

- Salary to be discussed based on interview results (start from $800). Salary in dollars.

- Initial 3-month contract, with the possibility of formal employment thereafter.

- Relocation is possible.

We offer an exciting and dynamic work environment, the opportunity to grow and develop with the company, and to work on projects that are transforming the beauty industry for the better.

If you are energetic, responsible, and ready to contribute to our startup's success, we look forward to receiving your resume!