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Customer Support Specialist with Chinese

Прямой работодатель  NSYS group ( nsysgroup.com )
Санкт-Петербург, Россия
Джуниор • Миддл
Support, бэкофис • Колл-центр • SaaS/PaaS
13 февраля
Работа в офисе
Опыт работы любой
Работодатель  NSYS group
Описание вакансии

We are a global IT company specializing in the development of cutting-edge products in the realm of mobile electronics.

Our solutions are actively utilized in 70 countries worldwide. Holding certifications and patents, we excel in shaping the future of software development for the mobile electronics market!

Currently, we are looking for a technical specialist to join our team and work closely with our clients.

Responsibilities:

  • Handling incoming client inquiries.
  • Conducting presentations.
  • Utilizing the CRM system.
  • Participating in international exhibitions.
  • Providing technical support to clients.
  • Assisting managers with technical support.
  • Bug reporting.
  • Engaging with clients in English and Chinese exclusively.
  • Training clients on the use of our software.
  • Conducting presentations and training sessions for colleagues in related departments.
  • Assisting colleagues from the sales department.

Requirements:

  • Technical proficiency.
  • Experience in client communication.
  • Proactive, goal-oriented, and a quick learner.
  • Ability to work effectively in a team.
  • Proficiency in Android and iOS.
  • Fluent in both English and Chinese.

Conditions:

  • International IT project.
  • Competitive compensation package with bonuses.
  • Work according to the schedule (07:00-16:00).
  • Relocation possibility to Belgrade, Serbia.
  • Long-term cooperation-focused company.
  • Health insurance after the probation period.
  • Comfortable office in the city center.
  • Corporate training and onboarding.
  • Professional development opportunities.
  • Participation in international exhibitions.
  • Cozy kitchen with tea, coffee, cookies, and fruits.
  • Regular corporate events.

Специализация
Support, бэкофисКолл-центр
Отрасль и сфера применения
SaaS/PaaS
Уровень должности
ДжуниорМиддл