Senior Customer Success Manager

Please note: this job requires adjusting your working schedule to US hours

Mission

Improvado is committed to empowering the revenue of marketing teams to make business decisions through data simplification. Today, data lives in many different silos, and business users need to rely on scarce technical resources in order to get the answers they need to do their job effectively. Improvado is changing that!

Product & Company

Improvado is a modern data stack SaaS company, headquartered in San Francisco, with offices across the globe. We built a no-code revenue data platform centralizing data from hundreds of marketing & sales sources.

We are a Series A startup with $30 million raised in investments. We are rapidly scaling and doubling revenue growth every year.

Today, we are excited to be partnering with companies like ASUS, Illy, Activision, Adroll, Docker, Hims, OMD, the University of San Francisco, and many others.

Culture

At Improvado, we are extremely curious, open, and hard-working. We take great pride in our diverse culture and remote-first approach. We value diversified experiences of opinion and we know that this makes us stronger. We are looking for great people who want to grow and develop fast, personally, and professionally.

Role

We are looking for a Senior Customer Success Manager who is a proactive problem solver and lightning-speed learner. We'll be counting on you to provide our clients with world-class customer service. We are looking for a high-energy hustler who knows what it takes to keep our customers happy and our churn low.

Key responsibilities include:

- Customers are your #1 priority, and you’ll do whatever it takes to support them

- Learning our product inside and out to be able to solve questions quickly

- Onboard new clients with different use cases and ensure a successful transition to our product

- Track all tasks meticulously to make sure they are completed within a reasonable time period.

- You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery

- Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs

- Work with sales engineers to synthesize data and translate complex ideas for the development team

About You

- Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product in the US market

- Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment

- Outstanding communication, collaboration, and curiosity skills

- Strong analytical skillset - we're a data-driven company

- Startup environment mentality

- Bonus points if you are a SQL or Tableau (or any other BI) wizard and familiar with the martech/adtech space

Why Improvado?

-Remote OK

- Strong product/market fit: marketing data product for enterprises

- Competitive compensation package

- Ideal time & stage to benefit from companies growth - just got Series A :)

- Extremely fun & open startup environment

- A large team of experienced engineers

- Chance to get the company's stock options in the future

- Investors in Improvado are Silicon Valley Elites; i.e., Jonah Goodhart (SVP Oracle Data Cloud, Former Founder & CEO of MOAT), Kim Perell (CEO Amobee), Toby Gabriner (Former CEO Nextroll, CEO Bitly), Auren Hoffman (Founder & Former CEO of LiveRamp), etc.. as well as Bullpen Capital and 500-Start Ups