Senior / Lead Account Manager

Responsibilities:

• Establish long standing, trusted relationships with key licensee stakeholders and decision makers
• Developing strong relationships across the internal business to strengthen your ability to resolve issues internally, seek approvals and generally work well across multiple departments
• Working with BI and internal BI tools to understand and analyse your account data and provide insights to licensees and internal stakeholders
• Maintain a full understanding of the online gaming industry, the competitor landscape, market trends and game content trends
• Providing first level business support and being a point of escalation for all queries, including product, delivery, commercial matters, operational issues and high-level technical queries
• Proactively making suggestions to improve the weaker areas in the team and leading such improvements
• Proactively making suggestions to improve processes within the team and wider business associated with the team and leading such projects

Necessary skills:

• Excellent Communication Skills
• An ability to multi-task and manage your time well
• An ability to understand your licensee and their business needs particularly, higher end licensees
• Understand the need to grow strategic partnerships and make decisions based on both revenue growth needs as well as long term strategic growth, an ability to see the “bigger picture”
• Self-Motivation/Highly motivated by targets with a genuine competitive passion to achieve
• Service and business orientated with excellent interpersonal skills
• Strong analytical and problem solving ability
• Knowledge of the online gaming market (particularly Casino, Live Casino & Poker) with a strong understanding of the competitor landscape
• Written and spoken English to business level is essentia

Necessary work experience:

• Previous Account Management experience, ideally within B2B Online Gaming
• Experience of working within an online B2B gaming company in a customer facing, revenue/target focused role is essential
• The ability to demonstrate previous revenue growth as a direct result of you own activities