Technical Customer Support Specialist
Прямой работодатель SPRINTTY ( sprintty.com )
Опыт работы от 1 года до 3х летот 1 200 до 1 800 $
Our team is looking for a Technical Customer Support Specialist who would work with our customers and support them in the management of their accounts as a true Power User of our platform, capable to assist in a variety of aspects, providing advice on all the tools, features and advantages. Preferred locations - countries of America (Argentina, Mexico, Brazil, etc.) as most of our customers are in the USA.
- Day-to-day customer support on the platform
- Management of our customers' accounts (settings, functions, reporting, etc.)
- Technical support in uploading video content, assistance in launching live streams
- Video-content management
- Maintaining and updating customer account information
- Diagnosing and resolving technical issues
- Providing best-in-class customer service for a seamless and exceptional user experience
- Similar account management experience in technical customer support related to tech products
- Advanced in English & Russian (Spanish would be an advantage)
- A customer-centric approach, openness and accessibility
- Ability to work independently with high responsibility for results
Ideally but not necessary:
- Experience in live video streams support
- Knowledge of what digital video, codec, bitrate are, and how they affect the quality of video
- What is necessary - to be a quick learner.
We offer a dynamic, fully remote job in an engaged and result-oriented team, fast decisions and a start-up spirit where every person experiences a high level of ownership.