Technical Customer Support Specialist

Our team is looking for a Technical Customer Support Specialist who would work with our customers and support them in the management of their accounts as a true Power User of our platform, capable to assist in a variety of aspects, providing advice on all the tools, features and advantages. Preferred locations - countries of America (Argentina, Mexico, Brazil, etc.) as most of our customers are in the USA.

Responsibilities:

• Day-to-day customer support on the platform
• Management of our customers' accounts (settings, functions, reporting, etc.)
• Technical support in uploading video content, assistance in launching live streams
• Video-content management
• Maintaining and updating customer account information
• Diagnosing and resolving technical issues
• Providing best-in-class customer service for a seamless and exceptional user experience

Qualifications:

• Similar account management experience in technical customer support related to tech products
• Advanced in English & Russian (Spanish would be an advantage)
• A customer-centric approach, openness and accessibility
• Ability to work independently with high responsibility for results

Ideally but not necessary:

• Experience in live video streams support
• Knowledge of what digital video, codec, bitrate are, and how they affect the quality of video
• What is necessary - to be a quick learner.

We offer a dynamic, fully remote job in an engaged and result-oriented team, fast decisions and a start-up spirit where every person experiences a high level of ownership.