Customer Support Specialist

Disruptive technology for marketing campaigns.

IRev is a revolutionary performance marketing company for escalating partnerships and performance. At IREV, we are passionate about building software that solves business problems. We partner with Advertisers, Publishers, and Networks to transform the way they interact, use technology and work with data. Our software is used to increase productivity, optimize processes, and see results in ROI instantly.

We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support. Our team is responsible for several projects, with the primary one being a CRM for a CPA network.

Key Responsibilities:

• Provide online chat support through platforms such as Slack, Skype, Telegram, and Jira.
• Maintain and update FAQs, RAQs, and guides.
• Manage user requests and complaints.
• Identify technical issues.
• Create bug reports.
• Serve as a buffer between our technical team and our users.

Our ideal candidate will possess:

• Advanced proficiency in the English language (C1 level).
• A minimum of 1 year of relevant experience in customer service or support.
• A background in IT would be advantageous.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.

Benefits:

• Full remote work (from any part of the world) OR comfortable office in the central office of Limassol, Cyprus.
• Work-shifts (from 10:00 till 18:00 or from 16:00 to 00:00 UTC + 03).
• Ability to grow with the company within transparent grading system.
• An inclusive and adaptable company culture.
• Competitive salary based on experience.
• Visa help for qualified candidates.
• 3 Weeks paid vacation.
• Yearly Flex days.

We don’t have any bureaucracy and overtime hours, and we managed to establish a real work-life balance for our employees. If you want to part in the development of a revolutionary digital marketing software we are waiting for you in our team.