Marketing moderator

About Refocus:

Refocus is the SEA-focused EdTech company that teaches in-demand skills and helps people get new jobs in IT
In just 8 months since launch, we’ve become the #1 educational platform in the Philippines and reached top-5 position in Indonesia
Our mission: 1M+ people will get a new job in IT in 5 years together with Refocus
About work in Refocus: Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve. We love what we do. Join us and you’ll become a part of a multicultural family where your decisions matter on a global scale.
We dream big. We go global.

About the role:

We are expanding and adding Moderator to join our marketing team. As a part of this role you will be responsible for communication with customers in all funnels! The ideal candidate is passionate about the marketing and optimizing communications in order to maintain a high quality.

What you will do:

• Oversee and implement on a range of Moderator duties such as:
• Moderate chats and answer questions from participants in all funnels: live webinars, auto-webinars, chat bots, marathons etc.;
• Respond to questions in a clear, concise, and engaging voice;
• Resolve any issues that arise, whether relating to questions about the product, technical issues, or customer support;
• Make suggestions for improving sales scripts;
• Develop new mechanics for handling customers’ objections;
• Interface with the customers and the marketing team on messaging, content and a variety of other needs.

What we expect from you:

• In-depth understanding of the basic principles of marketing and sales;
• Proficiency in English (both spoken and written);
• Excellent organizational and time management skills;
• Excellent communication and collaborative skills;
• Attention to details and conflict management skills;
• Eagerness to develop in marketing;
• Experience in customer service or online events moderation will be an unquestionable advantage.

What we offer:

• Opportunity to get unique experience of building a unicorn company from scratch;
• Remote work from all over the world or relocation to our office in Serbia / Philippines / Indonesia;
• Competitive and fair compensation package;
• Free access to all of our products.