Senior Operations Manager

Are you ready to change lives?

VISARIGHT is a VC-backed scale-Up based in Germany and operating globally. Our goal is to build the leading immigration platform in Europe by transforming immigration to experience.

About position

Operations are at the heart of VISARIGHT customer service. Each action we undertake is done on behalf of our customers, as our goal is to meet their expectations. We are looking for a proactive individual for a full-time role to work remotely.

Responsibilities

• Overall direction, coordination, and evaluation of all site operations functions
• Identify and drive positive process improvements for the business
• Systematization and standardization of processes to achieve efficiency and effectiveness
• Measure and evaluate the departmental goals
• Set up, monitor and measure processes and data to maintain health and safety standards
• Mentor, train and develop teammates for career progression and learning
• Setting the right targets and establishing KPIs, SLA

What you need to succeed

• You have multiple years of experience in fast-paced environments in operations-related roles in service-providing companies, or senior operator roles in fast-growing start-ups
• You are able to set up customer support ticketing systems including automations, e.g. Help Scout, Intercom
• You operate with a high level of proactivity, ownership, and a get-stuff-done mentality
• You enjoy conceptual and analytical work but are also happy to get your hands dirty every now and then if it’s needed to move the company forward
• You are a strong problem solver, able to effectively break down and solve complex problems
• You have honed your written and verbal communication skills, regularly delivering concise content through presentations or written documents
• You have strong time management, prioritization skills and attention to detail
• You are a self-motivated, proactive and organized individual with a positive attitude

Why VISARIGHT?

• Super-fast and dynamic environment
• Compelling and attractive salary, paid vacation and paid public holidays
• High-impact working environment with flat hierarchies and short decision-making processes
• Spot in our smart, creative, and highly motivated international team
• Participation in scaling a great product into global reach with fast growth
• Ability to initiate innovation and to influence on a global level
• Regular online and offline team events
• Flexible working hours and the possibility to work from anywhere
• Virtual stock option program

How we work

VISARIGHT has around 35 people spread over 4+ countries in different time zones. We’re a distributed team, though we have offices in Berlin & Magdeburg (DE).

We care more about the things you do rather than your set working hours. Most of us work Monday - Friday from 9 UTC to 18 UTC, and ideally, you’ll overlap at least 5 hours with that. We try to be as asynchronous as possible but still feel that we need some “synchronicity” to work well.

We value commitment, ownership, proactivity, transparency, and respect. We’re proud to have employees from many different nationalities, genders, ages and backgrounds. We believe that diversifying our team is the right thing to do and necessary to build a product that works for and appeals to an audience that truly reflects our communities.

Why us?

Honesty, transparency, and simplicity: these values lie at the heart of everything VISARIGHT does. They guide our work and shape our product. We're a young team with zero tolerance for complex bureaucratic procedures and overwhelming fees — you shouldn't tolerate them either.