Product Manager End Customers

Smartcat is a fully remote startup company. We are creating an operating system for the global translation industry. Our team believes that the world becomes ever-more connected and interdependent. The borders that prevent people from trading, working together, and exchanging knowledge and innovations erode over time. That is the future we want to live in. Our mission is to speed up the pace at which that happens, building the best platform for Connected Translation. We don’t believe automation will render language professionals obsolete. Instead, we place powerful software into the hands of the millions of people working to globalize their own industries, plug them into our global supply network, and enable continuous delivery of multilingual content. With tens of thousands of customers and hundreds of thousands of freelancers translating together on Smartcat, we are well on our way.

Mission

Smartcat develops a collaboration platform that brings together buyers of localization services (end customers) and suppliers (localization agencies and freelance linguists). You will play a critical role in the most exciting part of our journey from a post-Series B startup to a company exceeding $1b in GMV. We're results-oriented, and we don't take this lightly: you must be a person who has a strong appetite for success, wants to grow fast, and motivates others to grow with you.

Your personal mission will be to own the development of the core set of technologies like translation memories, machine translation, glossaries and others, which are used to automatically process content in Smartcat, as well as bring our online editing experience (CAT Editor) into the future. You will be working with several dedicated engineers, designers, BI analysts and QA engineers (10-15 people) to ensure product adoption and growth. You will own the process of tracking usage data, defining product improvement hypotheses, planning both long-term roadmap and the day-to-day work, track the execution, and deliver results on time. You will have a unique opportunity to work on the verge of modern linguistic technologies and drive the whole language industry forward.

Within 3 months, your outcomes will be

• You will have a product roadmap defined for the next quarter for the technical areas of the product you're responsible for, and own this roadmap and delivery schedule further.
• For each feature we ship and for each larger improvement track that spans multiple product areas, you will have a definition of key performance indicators and be accountable for their growth. 
• Together with the BI analyst, you will own dashboards to track your KPIs, as well as monitor other data sources and feedback channels, to inform your next steps and rapidly iterate to improve product performance.
• Together with the designer, you will own a process of developing new features, conducting customer interviews and ensuring proper execution with the engineering teams.
• Together with the Director of Product, you will align on the product strategy, get a solid understanding of how our product works, and get a sense of the overall industry landscape.

Requirements

• Outstanding achievement as a product manager or product owner for B2C or B2B SaaS platforms with a focus on product-led growth
• Knowledge of a localization industry, modern state of machine translation, ML/AI is a strong plus
• At least 5 years of experience working as a product manager or a product owner
• Fluent English and Russian, both written and spoken
• Exceptional communication skills to interact with colleagues, customers, and partners
• Growth-oriented mindset
• Integrity, full commitment, and a strong sense of ownership
• Experience working in a highly intense startup environment, requiring extreme focus, a sense of urgency, and persistence to break through
• Openness to feedback and alternative opinions and ideas
• Comfortable working with remote teams across time zones
• Easy-going personality, high tolerance to cultural differences

Why joining Smartcat might be your best move so far 

• The ongoing rise of the content economy is causing a massive shift in the language industry. All today’s megatrends — big data, artificial intelligence, machine learning — are converging in it at lightning speed. Smartcat’s disruptive business model taps into this $50b industry with a market network where buyers and suppliers connect, collaborate, and leverage our free-to-use workflow SaaS. The next decade will be the era of market networks and reinventing the $10 trillion service economy, and we’re pioneering this global transformation in all things language-related
• You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work, and millions of people exchange knowledge and ideas in the world
• While the language industry is big and fragmented enough to keep us busy building a billion-dollar company in the next few years, we are already seeing how the network naturally expands to adjacent language and content-related verticals, expanding our TAM and making our journey even more exciting
• We are a global team of 150+ enthusiastic people, with hubs in Boston, London and Yerevan — and our users and partners are scattered all around the globe. We’re eager to succeed and transform the world of language services for the better. We grow aggressively while preserving our culture of empathy. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too
• Smartcat is backed by Matrix Partners, FJ Labs, and other top VC firms focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp and Quora in their portfolios). This helps us innovate at a fast pace and learn from top professionals in other industries.