Customer Support Specialist

Your future tasks:

• Process chats, tickets, Jira requests and provide amazing customer service to players
• Find a common language with any client (and not only in the literal sense)
• Correctly escalate issues to Slack/Jira
• Write Follow-ups on all changes and updates in Slack
• Follow updates in Confluence in order to get acquainted with procedures changes
• Deliver amazing customer service providing friendly support and helpful solutions

What we're looking for in our future super agent:

• Working knowledge of German or Portugese language (B2 +)
• Good knowledge of English language (Upper-Intermediate +)
• Aspiration to help and problem-solving attitude
• Engagement in work process and proactivity
• Prior experience working within the iGaming sector is a plus

What will we offer?

• Hybrid working schedule from our office or remotely around the world
• Work in shifts (shifts of 12 hours 2/2/2 day-evening-night).
• Opportunity for self-development (courses, employee development plans)
• Work in a friendly and energetic team
• English + one of languages German, Spanish, Turkiy
   

We are looking for employees for job in our office (Sofia, Bolgaria), but also consider employees from other places for remote work. If you are interested in a career that will challenge and inspire you – we'd love to have you in our team!