Customer Journey Expert (Relocation to Montenegro)

Прямой работодатель  NewHR хантинговое агентство ( )
Миддл • Сеньор
Управление продуктом и проектами • Blockchain • Ecommerce • Платежные технологии
22 сентября
Опыт работы от 3 до 5 лет
Описание вакансии

About the company and the product:

  • Crypto-platform which is included into a well-known holding
  • EU and worldwide licensed product
  • Launched in 2007, the platform in now entering an active development stage
  • International team that counts up to 100 people
  • Fintech
  • Сlients from 120 countries

What you will be responsible for:

  • Analysis of the target audience and user behavior, identification of growth points (together with a Product manager, Marketing, and Data Science)
  • Collection and analytics of customer reviews, feedback, and requests for technical support (in close cooperation with Marketing, Sales, and other departments) and conducting in-depth telephone interviews with clients if needed
  • Participation in the development of new features
  • Building and developing optimal scenarios based on the received analytics (Creation of Customer Journey Maps)
  • Detailed documentation of the customer journey in the product
  • Testing products and solutions with different scenarios (hypothesis testing) and leading сustdev in your area of responsibility
  • Monitoring of behavioral metrics across the whole product lifecycle
  • Preparation of descriptions of steps inside the product, screen forms/texts, and giving clarifications to UI/UX designers
  • Working on the Sales funnel together with Marketing


We expect that you have:

  • Knowledge of principles of User-Centered Design
  • Knowledge of fundamentals of developing interfaces for web services and mobile applications.
  • Knowledge of user psychology, and features of interaction between people and services.
  • Ability to work with analytics tools
  • Knowledge of hypothesis testing methods
  • Understanding and experience of working with key product metrics
  • Experience with documentation( drafting, maintaining)
  • Experience with Amplitude, Mixpanel or their analogues
  • English level - Upper-intermediate + (B2)


Current stack of technologies:

  • Sketch, Figma, InVision Studio, Procreate
  • Amplitude, Tealium, Google Analytics
  • Miro, FlowMapp, MindMeister, XMind.


What we offer:

  • Relocation to Montenegro (Podgorica) - (full relocation package)
  • Legalization of candidate's stay within the country
  • Base salary + quarterly bonuses
  • Medical insurance
  • Partial compensation of English lessons

Управление продуктом и проектами
Отрасль и сфера применения
BlockchainEcommerceПлатежные технологии
Уровень должности
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