Customer Journey Expert (Relocation to Montenegro)

About the company and the product:

• Crypto-platform which is included into a well-known holding
• EU and worldwide licensed product
• Launched in 2007, the platform in now entering an active development stage
• International team that counts up to 100 people
• Fintech
• Сlients from 120 countries
   

What you will be responsible for:

• Analysis of the target audience and user behavior, identification of growth points (together with a Product manager, Marketing, and Data Science)
• Collection and analytics of customer reviews, feedback, and requests for technical support (in close cooperation with Marketing, Sales, and other departments) and conducting in-depth telephone interviews with clients if needed
• Participation in the development of new features
• Building and developing optimal scenarios based on the received analytics (Creation of Customer Journey Maps)
• Detailed documentation of the customer journey in the product
• Testing products and solutions with different scenarios (hypothesis testing) and leading сustdev in your area of responsibility
• Monitoring of behavioral metrics across the whole product lifecycle
• Preparation of descriptions of steps inside the product, screen forms/texts, and giving clarifications to UI/UX designers
• Working on the Sales funnel together with Marketing

We expect that you have:

• Knowledge of principles of User-Centered Design
• Knowledge of fundamentals of developing interfaces for web services and mobile applications.
• Knowledge of user psychology, and features of interaction between people and services.
• Ability to work with analytics tools
• Knowledge of hypothesis testing methods
• Understanding and experience of working with key product metrics
• Experience with documentation( drafting, maintaining)
• Experience with Amplitude, Mixpanel or their analogues
• English level - Upper-intermediate + (B2)
• Spanish and/or German languages

Current stack of technologies:

• Sketch, Figma, InVision Studio, Procreate
• Amplitude, Tealium, Google Analytics
• Miro, FlowMapp, MindMeister, XMind.

What we offer:

• Relocation to Montenegro (Podgorica) - (full relocation package)
• Legalization of candidate's stay within the country
• Base salary + quarterly bonuses
• Medical insurance
• Partial compensation of English lessons