Support / Monitoring engineer

We are looking for a talented engineer to join our team for a full-time remote position.

Your job

Assaia International Ltd. is working on machine learning-based systems for international airports and airlines. We were founded in February 2018 in Switzerland.

Our main product, ApronAI, is a computer vision system that monitors and analyses aircraft servicing processes from video streams. The data that the system generates is used in real-time for monitoring, alerting, delay predictions, and also historically – for performance, safety analysis and decision making. See details and demos on our website and YouTube channel!

Today there is a developed and continuously improved real-time system. There are several production and pilot installations running, with several upcoming big rollouts in preparation.

We are looking for a Support/Monitoring engineer.

Responsibilities

• Deeply understand how Assaia Apron AI works internally, to be able to identify issues and their causes.
• Keep track of system metrics and alerts for running live setups of the system, implement easy fixes or escalate if needed.
• Formalize and request implementing new metrics and alerts, update configuration of Zabbix or other monitoring tools whenever needed.
• As a member of the IT team, provide technical support for our engineers: assist with data availability tasks, ensure uptime of internal services, etc. Help us to build an effective helpdesk process.
• Automate repeating actions by scripting.

Requirements

• Min 2 years experience in technical support or monitoring, or min 1 year experience in system administration.

Main skills:

• Good Linux knowledge, ability to troubleshoot system-level issues, including networking-related.
• Familiar with Docker, Git, Zabbix, Prometheus.
• At least some experience with:
• Scripting languages.
• Cloud Infrastructure (AWS, GCP).
• Good communication skills.
• English: pre-intermediate and higher.
• Finished degree in computer science or surrounding areas is a plus.
• Experience with Kubernetes is a plus.

Why Assaia

Assaia is a unique place where you can work on a technically advanced and innovative product, built with novel technologies for an exciting and important industry. You will be working in a diverse international team of smart people who can learn a lot from each other — all this without leaving your home — or sunbed, if you wish!

You will enjoy watching the startup growing, surviving the market and will be able to steer the direction of the company’s development. Additionally, we offer:

• Keeping a flat hierarchy and close to zero bureaucracy.
• You will be able to participate in taking important decisions, your ideas will be heard and implemented.
• Always remote work and flexible schedule.
• Agile processes.
• 5 weeks of paid vacation, paid sick leaves.
• Stock options.
• Great company culture based on honesty and mutual respect.
• Live team events, including trips to Europe (will happen as soon as possible!)
• Paid relevant conferences/online education/English courses.

We are a team of more than 35 now. We are looking forward to expanding it with you!