Customer Success Manager
Прямой работодатель Amazinghiring ( amazinghiring.com )
Опыт работы от 1 года до 3х летот 100 000 ₽
AmazingHiring is a search engine (SaaS platform) for technical recruiters. It collects and evaluates information about people from 50+ sources of information on the Internet and enables you to easily find profiles of the best IT specialists, pre-assess their technical skills and get in touch with them faster. The product is technologically sophisticated - it processes huge data sets (over 160 million profiles of candidates), machine learning algorithms are used for profile profiling, candidates’ skills are evaluated automatically on the basis of professional reputation in the Network.
What are the responsibilities of a Customer Success Manager?
- Strategically own your accounts and grow your book of business;
- Become a true partner to your customers through empathy, and industry knowledge, proactive work with clients - regular meetings, consultations, assistance in using the system and informing about new functionality;
- Understand customer’s needs and effectively communicate;
- Work with internal departments to coordinate resources to make account successful;
- Training and increasing the expertise of clients - drawing up query strategies, searching for contacts and much more;
- Conducting webinars about system updates and life hacks usage.
What are the role requirements?
- Strong tech sourcing skills;
- Experience of working with AmazingHiring is preferred.
Who succeeds in this role?
- You have experience in IT Recruitment;
- You are interested in helping customers solve their problem №1;
- You have strong business correspondence skills ands excellent written literacy;
- You are able to articulate the product’s different features, and answer any questions customers might have.
What are some of the benefits of working at AmazingHiring?
- Generous remuneration;
- Health insurance;
- Fitness compensation;
- Lunch compensation;
- Corporate taxi;
- We provide you with the latest models of laptops and cell phones - Mac/iPhone;
- Holidays: 28+3 calendar days;
- Office B+ (Danilov Plaza, m.Tulskaya);
- Amazing colleagues to learn from and enjoy company social outings, parties, and events.