User Success Specialist

CV english only

We are seeking an exceptionally talented engineer to join our user success team. Position based in Moscow. Our mission is to simplify quant finance and provide global opportunities for individuals to participate remotely in this initiative, while potentially learning ground breaking quant finance, AI and ML concepts. 

We are seeking an exceptionally talented engineer to join our user success team. The role has two aspects:

• Troubleshooting user issues:
  • Be the first port of contact for all queries raised by our users. These will involve a fairly complex set of aspects including data, tech and signals (alphas)
  • Gather customer feedback and share with our Product, Sales and Marketing teams
• Backend engineering:
  • Optimization, speed and software quality – including load sequencing
  • Security and application access – including role management
  • Storage and data versioning
  • Web application server side
  • Scripts for basic automation like CI/CD Job

Requirements:

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Experience with Python
• Familiar with Unix
• Familiarity with the quant or finance industry is a plus)

Why You Will Like Working:

• You will work with some of the smartest and most exciting people in the industry. We are a high-performance organization looking to solve quant finance problems at scale.
• As part of this team, you will not only work on your primary skill and role, but will contribute to the evolution of how this developing business is defined in the coming years.
• We value diversity and inclusivity. We are an equal opportunity employer.