Operations Director

Join us to build the tech future of travel!

ZEN, the fastest-growing and innovative travel-tech startup in Southeast Asia is looking for a Regional Operations Director to further expand its successful business.

About ZEN

ZEN is a travel technology group for Southeast Asian budget & mid-range hotels. We provide state-of-the-art technology solutions for hotel clients to help them increase revenue and achieve operational efficiency. Our portfolio consists of top SaaS and software products: AI-driven Revenue Management system, world’s #1 hotel software, OTA with localized Marketing Boost, growth-driven marketing solutions.

The pandemic has accelerated the need for tech-driven marketing and operations innovation in hospitality and 2021 has been a great year for us. Currently, thousands of B2B clients and B2C users trust us and our products. Our goal is to democratize travel in the region with a network of 10,000 budget & mid-range hotels by 2022, helping them increase revenue and achieve operational efficiency. Together with over 150 colleagues from 10+ countries, we have the ambition to be the #1 hospitality group in Southeast Asia. 

We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).

So, are you ready to lead tech disruption in the travel industry?

About the Role

This role gives you an opportunity to work in a cross-functional role and contribute in various areas. You will be challenged to analyze data to solve complex problems, identify strategic insights and opportunities to improve products and processes.

As a Regional Operations Director, you will be given 100% ownership, be challenged to think creatively and overcome business challenges in a fast-paced environment. You will be a part of a team of very motivated and talented people who drive our young business forward.

Roles and Responsibilities:

• Working closely with the leadership team and Head of Departments to define the product and rollout strategy, and drive the execution of new initiatives across different divisions
• Reviewing and improving existing processes through automations, integrations, or changes in team structure to increase scalability, efficiency and quality of service
• Support Operations departments to ensure targets are met, daily operations are running smoothly, and identify bottlenecks
• Create a solid set of report to have accurate and actionable data easily available for our teams
• Be accountable for key company metrics related to onboarding, satisfaction, retention and efficiency

Requirements:

Academic and Work Experience:

• Bachelor's degree from a top university (local/foreign)
• 3+ years in operations/project management working on operations optimization at successful companies/startups
• 2 years People Management experience
• Have a proven track record of delivering high levels of performance, sustained customer satisfaction, and consistent achievement of business goals
• Excellent communication and interpersonal skills
• Preferably have prior experience working in startup/digital marketing companies

Mindset and Attitude:

• Clear entrepreneurial and hustle mindset with the drive to constantly create innovative solutions
• Proactive and flexible to the fast-paced culture of startups, with a hands-on approach
• Hungry for a big challenge and want to have an impact on a global scale
• Autonomous and can thrive under minimal supervision
• Street and book smart

Why join our team:

• Contribute to the technological revolution of the Southeast Asian hospitality sector
• A startup backed by leading, established groups 
• A fast-moving environment in which you can hone your skills, learn along with your colleagues, and grow professionally. We give challenging responsibilities earlier, resulting in a faster career progression
• A creative, dynamic, exciting, collaborative, and multicultural team from 15+ countries