Technical Support Engineer

Прямой работодатель  Apphud ( apphud.com )
Миддл
Support, бэкофис • Dev tools • SaaS/PaaS
22 ноября
Удаленная работа
Опыт работы любой
от 100 000 до 150 000 ₽
Работодатель  Apphud
Описание вакансии

We’re looking for a Technical Support Engineer to join Apphud to be part of a global SaaS product that provides a smarter way to build and grow mobile apps with in-app subscriptions. We don’t expect you to code, but we do expect you to dig deep into the product

What You Will Do:

  • Provide first-level technical support and preliminary investigation to customer issues and service requests
  • Understand and analyze customers' problems, find appropriate and acceptable solutions;
  • Manage and track customers issues
  • Develop and review content for the company’s knowledge base
  • Respond to customers' requests (in a quick, proactive, and efficient manner)
  • Investigate issue and provide comprehensive details for its quick resolution
  • Work closely with other departments and teams to meet and exceed customers' expectations
  • Thoroughly document all issues, develop and review content for a knowledge base
  • Help grow and implement web-based support initiatives, including knowledge bases, technical and modeling techniques, and documentation
  • Lead the problem until it’s solved

Requirements

  • 3−4 years of experience in IT, Web, mobile, or SaaS solutions support
  • Customer-focused and team-oriented
  • Must have a passion for troubleshooting client problems and satisfying customer needs, strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic
  • Excellent interpersonal soft skills
  • Excellent team workability
  • Service-oriented with a desire to help people
  • Push the matter through
  • Detail-oriented, reliable, stress-resistant
  • Responsible, initiative, multitasking, self-organized, eager to learn
  • Able to plan your own time
  • Experience with Jira, Confluence

Will Be a Plus:

  • Background in QA

Conditions:

  • We are a small team where each team member takes part in the growth of the product and solving business problems.
  • High competitive pay — we work together and grow together!
  • We have a distributed team, we work remotely.
  • We use Slack + Zoom + Jira + Confluence.

Специализация
Support, бэкофис
Отрасль и сфера применения
Dev toolsSaaS/PaaS
Уровень должности
Миддл
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