We are looking to hire a Customer Support Agent (entry level) to assist customers with learning about the company, offered products, assist with any incoming questions from clients, relieving their doubts and providing technical assistance.
Responsibilities for Support Specialist
- Handling of customers’ requests regarding usability and technical issues via different channels - email, chat (ticket system).
- Advising and informing our customers about our platform and the services we provide
- Communicating with other company departments in order to resolve customers’ requests
- Troubleshoot and report technical issues to the IT department
- Resolving all customer issues with the goal of customer retention
Qualifications for Support Specialist
Fluent in English (both written and verbal communication)
- Confident PC user
- Possess quick-thinking skills, creative problem solving and the ability to multitask
- Emotional resilience. You are as cool as a cucumber
- Ability to work independently with minimal supervision, while being part of a growing dynamic team
- Ability to communicate and foster positive relationships
- Accountability and personal organization are essential
- Attention to detail, ability to process large volumes of information, and multitask
- Knowledge about cryptocurrency, and blockchain and/or an eagerness to learn about this field is required
Who is this job suited for?
This is an excellent fit for anybody who is new to fintech and is looking to kick-start their career in this field as well as those familiar with blockchain and the industry of digital currencies.
What’s in it for you?
- Remote work: work from home or anywhere you’d like
- Custom work shift schedule: 5/2 or 2/2, as well as night shifts
- Hone your skills in the field of high-quality international customer service
- The opportunity to grow professionally and take on new career endeavors