Customer Success Manager

Прямой работодатель  Cindicator
Санкт-Петербург, Россия
Джуниор • Миддл
Продажи, закупки, клиентская поддержка • Аккаунтинг • Клиентская поддержка • Работа с ключевыми клиентами • Софт • Услуги • B2C • Blockchain
23 марта в 13:30
Удаленная работа
Опыт работы от 1 года до 3х лет
Работодатель  Cindicator
Описание вакансии

We are creating a product that allows users to earn profit on small volumes of portfolios in digital assets through passive investment.
We are looking for a teammate who will be responsible for:

  • relationship-focused client management for robo advising Clients
  • new clients onboarding - confenece calls, messengers, e-mail
  • providing the customer with the knowledge needed to make best use of the solution
  • general account management
  • clients support, including first line technical support, in chat, e-mail, online conferences - for robo advising Clients and Analytical Platform forecasters
  • the main goal is to ensure customers achieve their desired outcomes while using your product and service

Requirements:

  • english advanced
  • experience in customer support
  • strong interest in the crypto market and the new economy as a plus

Benefits:

  • actively engage and participate in creating and executing trading strategies along with trading team
  • work in a highly motivated team of young professionals, including traders and analysts
  • interaction with leaders of blockchain, crypto and traditional financial markets industries
  • resources for personal and professional development