Менеджер по анализу бизнес процессов/IT Project manager (CRM)

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea!

PROCESS ANALYST MANAGER

The Process Analyst Manager acts as a service provider to support the daily operations and effective performance of the business solutions in the area of Marketing & Sales in over 40 JTI markets worldwide. Liaison between IT and Local Markets business M&S function in JTI regions and corporate, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. Guarantee IT Governance on Marketing & Sales related matters and proper communication.

WHAT YOU WILL DO:

• Project Management.You will be part of the project team and will do the following:

Design of business processes

Configuration and configuration coordination from external parties, unit testing

Maintain appropriate documentation

Definition and roll out of standards and templates

Potentially participate in training business community (key users)

Ensure transfer of knowledge/expertise from external consultants

• Business Relationship Management

Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application.

• Change management:

In regards of new projects/major enhancements, you will analyze the requests coming from the Business Expert/ Team Lead. You will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement business.

Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teams.

• Operations:

Provide application support for both Production and Development through resolution of minor and complex incidents & change/service request.

WHO ARE WE LOOKING FOR:

• University degree (preferably in the field of information technology)
• Fluent English
• Strong experience in CRM (Siebel, Oracle, etc.), preferably in the areas of application support and customer service in a global and multicultural environment
• Understanding of Marketing and Sales processes
• Understanding of BI solutions and/or eCommerce, new digital solutions would be as a plus
• Strong interpersonal & communication skills
• Ability to quickly learn new tools and technologies
• Analytical & Detail oriented.

OUR OFFER INCLUDES:

• A competitive pay and an attractive benefits package including medical care, life insurance, pension plan
• Work within a team of experts, professional support and possibility to share knowledge and best practices internationally
• Individual development opportunities, in house, external and abroad trainings, that will inspire you to grow professionally and personally
• Wide variety of projects and tasks, ambitious goals and independence in achieving them
• Dynamic and innovative spirit with a constant quest to do things better
• Relocation package