Community / support manager

Basic requirements

• advanced English with eloquent crypto part
• deep understanding of blockchain and industry trends
• software architecture in general and blockchain architecture in particular
• deep understanding of what the crypto communities live and breathe
• proven track record community/support/SMM/content in crypto 1 years +
• namely, Reddit, Medium, Twitter, Telegram, Discord
• experience in using Intercom services and TG Bots
• creativity and strong generation of own ideas, proactive approach

Responsibilities

• Communication with users on all social networks
• Collect feedback and generate a report on requests
• Support of our users in chats and live website chat
• Follow of a mechanic for servicing / processing customer requests
• Interaction with business (leads, key employees) and clients in the field of technical support on the project;
• Work in the intercom, with TG Channels/Chats, in live chat, Twitter, Discord

Schedule: 2/2 from 21:00 to 9:00 (MSK)

The position doesn’t require any office presence

TG your CV @leslinilson90 and ask for details