Customer Support and Operations Specialist

На данный момент Project Administration Operations Coordination.

Мои компетенции и опыт

I have 12+ years of experience in customer support and operations across international companies.

At StrongVPN, I worked directly with customers, helping with subscriptions, payments, refunds and account-related questions. At EPAM, I focused on project administration and operations coordination, working with different teams, checking billing data, managing documentation and helping keep processes running smoothly.

I enjoy working with people, solving everyday problems and finding practical ways to make work more efficient. I'm also interested in AI and how it can be used in everyday work. I explore generative AI tools for research, problem-solving and creative projects, and I'm learning how no-code automation can help simplify repetitive tasks.

I'm now looking for opportunities in customer support, customer operations or back-office roles where I can use my experience, learn new things and contribute to an international team.