Customer Support Specialist

На данный момент Customer Support Specialist.

Мои компетенции и опыт

I'm a Customer Support Specialist with almost 2 years of customer support experience in logistics,

using a CRM system to handle client inquiries, complaints, and delivery related issues, including

regularly resolving objections around delays, lost shipments, and timeline concerns while maintaining

a calm, professional tone.

I've worked remotely with international clients for over a year, handling daily correspondence and

maintaining accurate documentation. I'm confident using WhatsApp Business, Telegram, Google

Workspace, and CRM/ticketing systems, and I adapt quickly to new tools.

Through this experience, I've learned to maintain attention to detail and communication quality even

under high volume, work independently without constant oversight, and consistently meet

deadlines.