Finance Support Specialist

На данный момент 2nd line Finance Support Specialist.

Мои компетенции и опыт

About Me

Second-Line Technical Support Specialist with experience in the iGaming and finance industry. Experienced in handling user and internal team requests, analyzing and resolving technical and operational issues related to CRM and internal systems.

Able to independently investigate non-standard situations, analyze information, identify the root cause of issues, and escalate matters to the appropriate team when necessary. Detail-oriented, able to handle a high volume of requests, prioritize tasks, and quickly switch between different types of issues.

Responsibilities

• Handling requests as a Second-Line Technical Support Specialist.
• Processing tickets and requests from users and internal teams.
• Analyzing and resolving technical and operational issues.
• Working with CRM and internal business systems.
• Reviewing information related to requests and analyzing the causes of issues.
• Searching for and verifying the necessary data to resolve tickets.
• Reproducing and analyzing issues when necessary.
• Escalating complex or system-related issues to the appropriate teams.
• Collaborating with other departments to resolve non-standard situations.
• Monitoring ticket status and providing follow-up communication.
• Managing a high volume of concurrent tasks and prioritizing requests.
• Following internal procedures and requirements for handling requests.
• Documenting resolution results and providing all necessary information in tickets.

Employment period: April 2024 – August 2026.