Technical Writer / AI Engineer / AI Knowledge Engineer

На данный момент Technical Writer / AI Engineer / AI Knowledge Engineer.

Мои компетенции и опыт

Technical Writer and AI Knowledge Engineer with experience building documentation ecosystems, knowledge bases, AIpowered support solutions, and operational automations. Skilled in configuring AI assistants, designing reusable agent instructions, structuring knowledge for LLM-based tools, administering Intercom, and translating complex technical processes into clear user and internal documentation. Combines hands-on experience across fintech, cryptocurrency, SaaS, customer support, compliance, and product operations.