Junior Business / System Analyst

На данный момент Operations Specialist.

Мои компетенции и опыт

Junior Business / System Analyst with 4,5+ years of experience in customer operations, user feedback analysis, and process improvement.

Worked with customer behavior analysis, workflow optimization, employee onboarding, and operational coordination. Experienced in structuring information, identifying recurring issues, and improving service processes.

Currently developing skills in BPMN, UML, SQL, Jira, Confluence, and system analysis. Interested in product, operations, and business analysis roles where analytical thinking and process improvement are important.