Lead Account Manager

На данный момент Lead Account Manager.

Мои компетенции и опыт

Lead Account Manager (2023 – Present)

• Leads the full commercial relationship across a global portfolio of US and European clients — owning retention, growth, and executive-level communication
• Spearheads business development efforts, from identifying strategic partnership opportunities to closing and onboarding new accounts
• Led urgent engineer relocations during geopolitical crises, establishing new operations in Serbia while retaining key client accounts
• Organized a company-wide AI hackathon and coordinated targeted upskilling initiatives to keep engineering teams competitive in an AI-driven market
• Navigated five years of global disruptions — COVID-19, geopolitical instability, salary volatility, and the rise of AI — maintaining business continuity throughout

Senior Account Manager / Project Manager (2022)

• Oversaw end-to-end software project delivery — defining scope, coordinating distributed engineering teams, tracking milestones, and maintaining alignment between technical execution and client expectations
• Led pre-sales and upsell efforts, including preparing and delivering presentations for new project proposals and negotiating engineer rate increases with existing accounts
• Served as the internal escalation point for client concerns, proactively resolving issues to protect account health and minimize churn risk
• Successfully maintained operational continuity and account stability through the ongoing challenges of COVID-19 and broader geopolitical instability

Scrum Master (2021)

• Facilitated all Scrum ceremonies — sprint planning, daily standups, retrospectives, and reviews — for a cross-functional engineering team of 15
• Acted as the bridge between the development team and stakeholders, removing blockers and maintaining a healthy, predictable delivery cadence
• Contributed to improving team velocity and transparency through structured sprint tracking and continuous process refinement
• Holds a formal Scrum Master certification

Account Manager (2020 – 2021)

• Managed the full client lifecycle — from initial outreach and partner onboarding to long-term account retention — acting as the primary point of contact for US and European clients
• Drove business development by identifying partnership opportunities, qualifying leads, and connecting clients with the right engineering talent
• Built and managed scalable onboarding pipelines for engineering hires, coordinating equipment, documentation, and client integration for batches of up to 10 engineers at a time
• Managed all external and internal communications on behalf of leadership, ensuring consistent messaging across partners, clients, and engineering teams