Customer Success Operations Manager

На данный момент Customer Operations Manager.

Мои компетенции и опыт

Operations expert specializing in the intersection of CX, Product, and Enablement.

Over 5 years of experience as the key liaison between Customer-Facing and Product/Engineering teams, transforming Voice of Customer (VoC) and agent feedback into product improvements and scalable enablement systems.

Proven in building processes, knowledge bases, and training programs that empower teams and resolve recurring customer friction.

Seeking a role to apply deep operational and systems expertise to drive service excellence.