System / business analyst

Текущий статус/должность: System / business analyst.

Мои компетенции и опыт

Key Projects (Core Tasks and Solutions):

1. FinTech — Corporate Lending (Top Russian Bank) — 2.5 years

1.1 Managed the migration of collateral valuation integrations from legacy ESB to REST APIs as part of import substitution → −40% integration incidents, −30% time spent on resolution.

1.2 Designed and implemented the collateral approval process (MSH) in Pegasystems (BPMN) → approval cycle shortened by 25–35%, accelerating corporate loan issuance.

1.3 Re-engineered the end-to-end loan issuance process by removing dependency on a non-target CRM ID → −20% maintenance and enhancement costs.

1.4 Automated employee role reassignment processes → processing time reduced from hours to minutes, −50% operational risks.

1.5 Implemented processes for adding new collateral during the deal lifecycle → −30% processing time, fewer clarifications from business, increased deal flexibility.

Tech stack: Pega Platform, BPMN 2.0, REST, Kafka, RabbitMQ, JSON/XML/AVRO (+JSON, XSD schemas), ESB, OracleDB, RedisDB, MongoDB, SVN, BitBucket, IDEA, Jira, Confluence, Axure, Agile (Scrum/Kanban)

2. GovTech — Saudi Arabia HRSD Public Portal

2.1 Established the system analyst role on the project and implemented structured analytical workflows → improved requirement clarity and project management, received positive client feedback.

2.2 Built comprehensive documentation from scratch (processes, integrations, roles, notifications, glossaries, phrasing templates) in English → 200+ pages in <2 months.

2.3 Designed the service request escalation process (logic, roles, notifications, integrations) → ensured SLA compliance for high-priority requests.

2.4 Initiated and implemented Confluence as a single source of truth → client approved the solution and purchased a license, enhancing cross-team communication.

2.5 Developed onboarding pipeline for new analysts (templates, environment overview, stakeholders, training materials) → −30–40% onboarding time, preserved knowledge during team scaling.

Tech stack: Pega Platform, BPMN, UML, ERD, REST API, JSON/XML (+JSON, XSD schemas), OracleDB, Confluence, Jira, Miro, Agile/Scrum, bilingual documentation (EN/AR)

3. HR Process Automation

3.1 Designed and implemented an end-to-end probation period approval process in the HR system with integration to the financial system (compensation & payroll) → −30–40% decision time, reduced manual coordination between HR, managers, and finance.

3.2 Developed a notification framework for key probation stages (start, mid-review, final decision) → −50% missed deadlines and follow-ups, improved process transparency.

3.3 Conducted discovery initiative to display employee workload and project allocation → avoided low-value development, reducing risk by ~25%.

3.4 Built structured onboarding pipeline for junior analysts (materials, diagrams, glossaries, videos) → −40% onboarding time, faster productivity, lower senior workload.

Tech stack: BPMN, UML, REST API, JSON/XML/YAML (+JSON, XSD schemas), Camunda, Swagger, Postman, SQL, Jira, Confluence, Figma, Miro, Agile/Scrum

4. Key Management System (KMS)

4.1 Created full analytical documentation from scratch (asymmetric encryption, hashing, integrations, processes) → single source of truth for analysts and developers, reduced dependency on senior staff.

4.2 Designed and formalized password management functionality for IT Security Director role (issuance, change, blocking, activation, UI, notifications, integrations) → −40% manual operations, −50% errors in access management.

4.3 Implemented audit processes for password and account management (logs, reports) → improved compliance, −30% incident investigation time.

4.4 Managed Jira backlog: task decomposition, support for development and QA, onboarding and mentoring junior analysts → −35% ramp-up time, ensured analytical quality.

Tech stack: BPMN, UML, ERD, REST API, JSON/XML, Confluence, Jira, Miro, Agile/Scrum, Security & Compliance, Asymmetric Encryption (conceptual knowledge). 

Core Responsibilities:

• Transform scattered business ideas into clear system specifications ready for development and testing.
• Act as a bridge between business and IT: stakeholders, users, architects, security, developers, QA — ensuring common understanding of requirements and goals.
• Align business requirements with stakeholders and prioritize tasks for development based on significance and urgency.
• Decompose requirements into user stories with clear acceptance criteria (DoR/DoD), reducing clarifications and rework.
• Design integrations for distributed systems (REST, SOAP, Kafka, RabbitMQ, OpenAPI) including contracts, error scenarios, and non-functional requirements.
• Model business processes and system interactions using BPMN and UML (sequence diagrams) as a basis for implementation and support.
• Design data models at logical and physical levels (ERD), ensuring data consistency across systems.
• Create and maintain structured project documentation in Confluence and Jira as a single source of truth, reviewing completeness and clarity of requirements.
• Work in Agile/Scrum teams: refinement, planning, review, delivery without analytical debt.

Leadership & Influence:

• Served as Scrum Master (2022–2024): implemented Agile/Scrum principles at team level, conducted ceremonies, managed Jira board, initiated backlog grooming, task decomposition, and prioritisation 
• Led development team (2023–2024), coordinating analysts, developers, and QA to ensure timely feature delivery.
• Led team of analysts since 2024: responsible for analytical quality, documentation standards, and team development.
• Mentored 6 junior analysts — 3 promoted to mid-level within 12 months through individual development plans and regular reviews.
• Created knowledge base and analytical onboarding process → −40% onboarding time, reduced senior workload.
• Participated in analyst hiring and interviews, helping build a strong and balanced team. 
• Taught at the Analysts’ School (since 2024): training on system & business analysis, requirement and process practices, reviewing work, providing feedback.