Customer Service Lead/Head of Customer Service

На данный момент Customer Relations Manager.

Мои компетенции и опыт

Customer Support Leader specializing in building and scaling support operations in fast-growing SaaS startups. I've taken teams from 5 to 30+, launched AI-powered support tooling that removed the majority of incoming volume from human queues, and maintained CSAT >95% across distributed multilingual teams. I work at the intersection of people, process, and product. Equally comfortable coaching team leads and reporting support performance directly to founders and the C-suite.