Lead Ops / Project manager

На данный момент Head of business unit.

Мои компетенции и опыт

Over 12 years of delivering B2B solutions in multifunctional roles: Project Lead, Lead Analyst, Low-code Solution Architect, Delivery Lead, Product Owner. Certified SAP Consultant. Focused on driving projects of any scale, optimizing operational processes, people management and distributed team design, as well as sales/presales strategies.

Industry expertise: retail, e-commerce, pharma, FMCG.

PROFESSIONAL EXPERIENCE

Reshape Analytics, remote – Lead Project Manager

JUNE 2024 – AUGUST 2025

Led the development of an IT solution (Power BI, Loginom, Planiqum) for a manufacturing company with a budget exceeding $550,000. Delivered the full project cycle: discovery, delivery, and support. Transitioned the team to Agile (Scrum): standardized project roles using RACI, implemented task management systems (Timetta, Kaiten). Coordinated three distributed teams (development, QA, analysis; 20+ specialists plus business stakeholders). Recognized twice as a Top Performer.

Key achievements:

• Rescued the project from a crisis phase and restored SLA compliance.
• Built the QA process from scratch: test strategy, automation, and testing methodology.
• Optimized resource and project planning, ensuring timely project payments.
• Introduced a cross-phase project health assessment, improving management efficiency to 95% (excluding force majeure software bugs).
• Standardized vendor-side development management at client request, reducing software defects by 70%

Ywis, remote – Lead Operations Manager (Head of SAP IBP, Head of Optimacros practice)

SEPTEMBER 2019 – JUNE 2024

Established three departments (SAP IBP, Relex, Optimacros) from the ground up, delivering full-cycle setup: processes (sales, presales, end-to-end project delivery and best practices, recruitment, onboarding, training, development, resource planning, P&L management, offboarding) with headcount ranging from 15 to 40 employees.

Acted as Solution Architect, SCM Expert, and Delivery Manager in 19 end-to-end development, implementation, and support projects (budget: $30K – $ нужен доступ к резюме ; duration: 3–18 months).

As CPO, managed the company’s internal products (SCM, F&R, IBP, SCP), GTM strategy, and product packaging (design, concept, sales strategy, marketing activities), while also leading presales for the business unit.

Key achievements:

• Built operational processes within the business unit (All-Hands, 1-on-1s, performance reviews, onboarding, development plans, hiring, offboarding), as well as project processes from presale to roll-out.
• Fostered a “healthy” culture within distributed teams, focusing on effective collaboration, mentorship, and support. Delivered a series of internal webinars on work-life balance and burnout prevention.
• Closed 6 implementation project deals totaling over $4,7M during a crisis period, securing jobs and ensuring company profitability.
• Achieved average project margin of 55–67%, exceeding the target of 50%.
• Secured partnership agreements with three new vendors.

Terralink, remote – Lead Business Analyst - Head of ML-based IT Solutions Development Team

JULY2018 – SEPTEMBER 2019

Led a team of 5 analysts in implementing low-code platforms for Supply Chain Planning (SCM, Demand Planning) within enterprise client landscapes. Accountable for the full cycle: presales, implementation, and user adoption (200+ trained users). Specialized in Demand and Promo Planning for retail and FMCG.

Teamidea, remote – Business System Analyst

JUNE 2015 – JULY2018

Responsible for optimizing and automating business processes in supply chain management. Participated in the implementation of S&OP systems and the development of predictive analytics methodology for major retail chains such as X5 Group and Magnit.

Key achievements:

• Optimized client business processes as a methodology expert; contributed to 4 full-cycle projects with a total budget exceeding $315K–$335K.
• Configured and launched inventory management and demand forecasting modules in SAP F&R.
• Defined requirements for a decision-support system for order management.