Junior Sales Manager

На данный момент Account Manager.

Мои компетенции и опыт

B2B SaaS professional with 3+ years driving client retention, account expansion, and revenue growth across EdTech and AI platforms. Experienced in managing relationships with HR managers, and operations leaders at companies ranging from $25k to $900k revenue. Consistently above quota with a track record of turning at-risk accounts into retained clients.

Skills & Abilities
 

• English - C1, Russian - native
• Listening and communication skills 
• Problem-solving & critical thinking 
• Onboarding and educating clients
• Building long-term relationships
• AmoCRM, HubSpot, Mango, Mongo DB, Postman, Linear
• Time management skills
   

Experience

ENTERPRISE CUSTOMER SUCCESS MANAGER

нужен доступ к резюме | нужен доступ к резюме – present| REMOTE 
An AI that joins your call, records the meeting, summarizes key points, provides an accurate transcript, and captures action items

• Onboarding new clients and exploring accounts’ growth opportunities
• Building relationships with decision-makers and supporting them via chat or video calls
• Collaborating with the product and the software development teams to develop new features that are essential for accounts’ growth

Key Results:

• Consistently hit more than 100% of quota every month
• Advocated for and secured early release of a key feature to retain a high-ticket account 

ENTERPRISE CUSTOMER SUCCESS MANAGER

SKILLSPACE | нужен доступ к резюме – нужен доступ к резюме | REMOTE 
One of the fast-growing SAAS platforms for building courses in Russia. 

• Onboarded new clients on the features offered by the platform and assisted them via chat or video calls
• Collaborated with the software development team to identify, report, and track bugs

Key Results:

• Successfully saved 7/10 of at-risk clients by de-escalating conflicts and working with the software development team
• Increased adoption process by 10% by starting onboarding within one day after receiving clients from the sales team 
• Decreased response time to typical requests by 60% by initially studying high-priority clients and organizing necessary information in one place

SALES REPRESENTATIVE (B2B + B2C)

SKILLSPACE | нужен доступ к резюме – нужен доступ к резюме | REMOTE 

One of the fast-growing SAAS platforms for building courses in Russia. 

• Managed inbound pipeline and qualified prospective clients
• Identified prospective clients’ needs during demos
• Dealt with doubts and concerns by using urgency techniques
• Presented features of the platform based on prospective clients’ goals
• Presented the road map to secure partnership

Key Results:

• Average deal cycle under 30 days on inbound pipeline
• Overachieved the quota (158%) in the low season for EdTech projects

SALES REPRESENTATIVE (B2C)

PUZZLE ENGLISH | нужен доступ к резюме – нужен доступ к резюме | REMOTE 

One of the biggest self-study SAAS platforms for learning English in Europe. 

• Identified prospective clients’ unique needs while leading trial lessons and presenting service, and customized price offer 
• Dealt with doubts and concerns by using SPIN methodology

Key Results:

• Led 50+ first video interactions with prospective clients to give a trial and present the platform and an offer solving their problems. 

ESL TUTOR 

SKYENG | YANDEX PRACTICUM нужен доступ к резюме – нужен доступ к резюме | REMOTE

The biggest English online school in Eastern Europe

• Tracked and reported progress of each client weekly
• Analyzed the results of clients’ meetings with foreign professionals to assess their skills and measure gaps to the learning process

Key Results:

• Decreased churn by 10% by collecting feedback from students weekly and setting expectations about their future success 
• Set the goals and objectives of the course to simplify the content of the introductory meeting, which led to an increased number of applications for the course by 50%

Education

BACHELOR OF FOREIGN REGIONAL STUDIES
нужен доступ к резюме Tomsk State University | Russia

Additional Info

IELTS, C1, 2024