Application support team lead/ SQL developer

На данный момент Application support team lead.

Мои компетенции и опыт

Supervision of Markets&Securities application support team: 

- education for newcomers 

- interviewing candidates 

- regular sync meetings with L3 Devs 

- prioritization of the tasks 

- control over compliance with SLA 

- reporting 

- KB fullfillment

- working with escalation 

- 1 to 1 talks with team, motivation

 Support activities:

 - monitoring servers, services and logs 

- root cause investigation for incidents and problems with applications 

- incident management, problem management, change management 

- performing datachanges and database fixes 

- deployment coordination of fixes to testing/production environments 

- communicaitons with business and technology (local and regional teams) from customer side