Business Analyst, Product Manager

На данный момент Product Manger.

Мои компетенции и опыт

SmartShell (Feb, нужен доступ к резюме till now)
Product Manager

Development of products (Mobile app and desktop; both marine market) from a very beginning:
- Market and main competitors research
- Development of product vision
- Product strategy development
- Preparing of functional requirements, user story, mind maps and related documentation
- Management of input requirements from senior management
- SCRUM project management
- UI/UX development with a design team
- Analyzing of business processes

Wartsila Voyage (May, нужен доступ к резюме Feb, 2021)
Head of 24/7 Technical Support group

- Developed a support team from the very beginning
- Trained newbies to support a headline product
- Developed a tool allowing to measure a workload of support team as well as to measure time scale statuses such as a case lifetime, first reply of a support team as well as pending customer time;
- Developed a knowledge base of a headline product;
- Developed a tool allowing to save costs before service installations. Became a mandatory tool in a project management activities;
- Instant cooperation with Solutions and RnD teams for a matter of product improvement based on customers' needs;
- Around 2000 cases resolved by support team for 7 months
- Around 800K euro costs savings by support team;
- Holding of presentations regarding support group results to Senior management level;
- Developed lots of procedures to measure service engineers efficiency and effectiveness;
- Developed and integrated a process to minimize a time consuming during service attendances;
- In progress with What's App business representative persons negotiations for a matter of What's App integration to company's help desk system

Transas Marine Limited (May, нужен доступ к резюме May, 2018)
Senior Research and Development Expert

- Participation in a product/component development and customization
- Project management (SCRUM/Kanban/Waterfall)
- Functional specifications writing
- Technical specifications writing
- Product specifications writing (Wave/Navi-Conning 5000/Navi-Planner 4000)
- Business analysis
- Taking a part in system design, creating of project specifications
- Taking a part in internal, commercials and pre-sales projects as a project manager and reporter of issues
- Communication with global sales team and other departments
- Providing of trainings
- Managing of escalated questions
- Research of technology and market competitors
- Active collaboration with project technical team and management for planning, resolving issues and assessment of purposes
- Customers support activities (including technical and software support)
- Equipment installation, set up and testing
- Deep understanding of products, business use cases and incoming projects requirements
- Work with process owners, business analysts and application developers to build correct task specification
- Responsible for leading execution, coordination and documentation of projects and processes focused on internal efficiencies, improvement of customer/partner experience
- Negotiation with stakeholders and involved departments
- Organization and providing training activities
- Development and implementation of the training strategy for all level of staff
- Creation of training programs