Customer Support Manager

Москва, Россия
Миддл
Информационные технологии • Техническая поддержка/Helpdesk • CRM • Desktop • Gamedev • Банковская и страховая сфера
Релокация • Удаленная работа • Частичная занятость • Работа в офисе
Опыт работы от 1 года до 3х лет
от 50 000 до 60 000 ₽
О себе

На данный момент Customer support manager.

Мои компетенции и опыт

- Responses to customer requests via the ticket system (Zendesk);
- Processing requests received from the management team;
- Carrying out of refunds, requesting the necessary codes in the transaction;
- Interaction with acquirers;
- Helping our colleagues learn more about the product and troubleshoot simple issues by expanding the knowledge base;
- Connected new terminals to clients, worked on internal errors;
- Analysis of technical problems
- Processing incoming requests;
- Verification of users;
- Solving the problems of clients;
- The approval of loans to users;
- Consulting customers regarding bank's products;
- Credit and debit card processing
 



Интересные кандидаты