Senior Product Manager

На данный момент Senior Product Manager.

Мои компетенции и опыт

Alfa Group, Alfa Bank -- Senior Product Manager

Mar нужен доступ к резюме Oct 2022

Alfa-Bank - best Russian investment bank in нужен доступ к резюме Global Finance). 
Worked as a Product Owner, Alfa Investments B2C mobile app (600K users monthly)

Responsibilities

• Led two scrum teams (up to 5 people each) as a Product Owner.
• Carried out an in-depth analysis of user requirements, of markets and competitors.
• Launched new product features and decomposed them to epics and user stories.
• Tested new product features performance and iterate.
• Collaborated with engineering, marketing, legal, UX, and other teams. Led cross functional project teams (up to 20 people) to identify issues and to create solutions. 

Achievements

• Increased click through rate of assets collections by 30%.
• Increased revenue to $0,5 mln a year by launching new products - fiduciary funds.
• Increased revenue from Alfa Bank investments ideas by 20% through launching segment-based propositions of investments ideas.
• Decreased T2M of new features by 2,5 times by moving investments ideas functionality from web view to native.

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PSBank -- Product Owner

Jan нужен доступ к резюме Mar 2022

PSB Internet Bank - Top 3 Russian Internet banks in terms of digital office level, according to the Markswebb consulting agency нужен доступ к резюме . I worked as a Product Owner of banking self-service mobile app (1,500,000 users monthly).

Responsibilities

• Led the platform scrum team (up to 7 people).
• Increased application performance and failure tolerance. 
• Described use cases to be used by engineering and designers.
• Launched and tested new products and features performance .
• Reported to steering and investments committees on the launch results.
• Led cross functional project teams (up to 20 people) to create the best problem solution (engineers, UX, marketing, information security, legal and others).

Achievements

• Reduced the load on a master system from the app dashboard (main screen) by 60%.
• Increased revenue to $0,2 mln by launching a pilot with digital signature of documents using a simple electronic signature.
• Increased NPS by 0,6 by launching chat with customer support within self-service mobile application.
• Reduced support calls by 10% on the topic «I cannot log in to self-service».
• Increased transaction activity by 0,9% by improving transactions business logic

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нужен доступ к резюме -- Product Manager / Consultant

Oct нужен доступ к резюме Jan 2021

Responsibilities

• Initiated the switch from Waterfall to Scrum.
• Improved processes for the new product features development.

Achievements

• Performed Agile transformation of the product team.
• Implemented Scrum Methodology.
• Implemented Design Thinking for the new product features development.

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VEON, Beeline Russia -- Product Manager

Oct нужен доступ к резюме Oct 2020

Beeline - Top 3 Russian telecommunication companies with 60+ mln customers. I worked as a Product Manager on a self-service B2C app.

Responsibilities

• Designed, launched and tested the new product features performance.
• Collaborated with engineers, UX, marketing and legal. Gathered requirements and created/updated business documentation.
• Outlined project plans and controlled the milestones.
• Led cross functional project teams (up to 15 people).
• Described detailed use cases intended for engineering and design.
• Reported to steering committees on the results of project launches.
• Led pilot launches of new telco products within the mobile app.

Achievements

• Increased ARPU of the mobile app users by 8% and lifetime by 30% through launching promo activities "GBs for steps", "GBs for sleep", "GBs for digital detox" and "GBs for reading" (gives additional data traffic for doing some actions inside and outside the app.
• Increased revenue to $0,3 mln by launching a quiz with cash winnings in the app.
• Decreased support calls on topic «Why did you charge me? » by 10% by redesigning a call details section.
• Increased SIM-cards selling by 5% by launching the functionality of selling SIM-cards in the app.
• Launched a mobile app «Cube!» from scratch within 2 weeks.

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VEON, Beeline Russia -- Project Manager

Dec нужен доступ к резюме Oct 2017

Responsibilities

• Collaborated with engineers, UX, marketing and legal to create the best solution for issues
• Launched and tested new projects performance
• Gathered requirements and created/updated business documentation.
• Created the project plans and controlled the milestones.
• Led cross functional project teams (up to 15 people).
• Described detailed use cases intended for engineering and design purposes.
• Reported to project committees on the results of project launches.

Achievements

• First launch of Mobile Connect Authorisation and Authentification via cellphone number with news portal нужен доступ к резюме (GSMA's technology) 
• Mobile operator billing frontend improvement to reduce support calls service time.
• Reduced incident lifetime by improving incident management process.
• Launch of a new version of Quality Management System for the call center

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VEON, Beeline Russia -- Customer Support Manager

Oct нужен доступ к резюме Dec 2016

Responsibilities: 

• Supported customers on company’s telco products.

Achievements:

• Helped to create and implement new service scripts.