Head of Customer Support

Москва, Россия
Тимлид/Руководитель группы • Руководитель отдела/подразделения
Support, бэкофис
Удаленная работа
Опыт работы более 5 лет
от 200 000 до 250 000 ₽
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О себе

На данный момент Head of Customer Support.

Мои компетенции и опыт

Hello, I'm Marina Belobrova and I will help you to create or improve your customer service.

About me:

📍15 years of work at the digital marketing in Russia and Europe.
📍5 years of managing customer service in telecom, crypto companies and fintech.

How I can help you?

🔺Organize customer service from scratch.
I will create and motivate the team.
🔺Offer a choice of optimal technical equipment for the team's work.
🔺Create auto answers and deveop a knowledge base.

or

🔺 Modify your existing customer service by analyzing and eliminating weak points.
I will work with the existing team, audit technical platforms, knowledge bases and scripts.
💲 I will reduce your costs of maintaining customer service.
 



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